Help

Your order shows its current state under "Delivery journey". Without an account, use "Track order" with your order number and email.

Change the time on your order under "Change delivery time" — once and at once until the free-cancellation deadline, after that as a request the partner decides; without a yes, your time stays. For a different address, please ask through "Help".

Within 30 minutes of payment, always and in full. After that, everyday goods such as candles and fresh goods such as flowers are free to cancel until two working days before the handover (everyday goods sent by post, until dispatch); personalised goods such as a cake with an inscription until the shop's deadline, at least three days before. If the shop has already begun, you request the cancellation — it stays free until the deadline all the same; what counts is when you ask. Personal add-ons such as a card with your message have the same deadline as personalised goods and are not refunded after it. After the deadline, the shop decides. Your order shows the exact times.

Report it on the order, with photos — that's where it's reviewed and, if justified, refunded. If a report is already open, you'll find it there too.

Fresh flowers are exempt from the statutory right of withdrawal. For other items, use "Withdraw from contract" on your order.

On your order under "Invoice (PDF)". If something was refunded, the corrected invoice is right below it.

Write to us with the order and the invoice details you need. We review the change and, where possible, issue a corrected invoice.

Refunds go back to the payment method you originally used. When the amount shows depends on the payment provider and your bank.

Sign in with a code by email, or reset your password via "Forgot password?". If no email arrives, check your spam folder — otherwise write to us at office@bloomly.at.

Change your name and phone number under "Profile", addresses under "Recipients".

Write to us. We generally handle data protection requests within one month; where the law provides for it, this period can be extended. Orders and invoices are kept as long as the law requires.

At checkout, in the "Promo code" field.

A code can be limited in time, to a number of redemptions, to a minimum order value, or to one partner's products. If everything fits and it still fails, send us the code.

Your voucher code is on your order and in the email about it. Enter it at checkout under "Promo code".

Everything about it under "Become a partner".

Write to us — we read every message.